have been pretty good lately with my complaints. I've laid off the airlines, hotels, car rental companies, big box chain stores. But Comcast is daily becoming about as bad of a company as I have ever dealt with. It's going to be a long and complicated story when I get the energy to write it down. I've kept a log of all of my calls and right now it looks something like this
- Issue Number One. I wanted to change the caller ID that shows up when I call out. 9 months and 14 calls to get it down, plus three faxed in requests. IT is done. Halleluiah.
- Issue Number Two. I wanted a second line added for a home office number. They gave me the run around for 4 months, with 11 calls and 4 technicians coming out, to be told they will only do it if I move to VOIP, and not with a land line. I had VOIP with SunRocket, a Vonage competitor, and it was useless. But Comcast forced me to go to VOIP and its been a disaster.
- Issue Number Three. VOIP has been a disaster. I've had 6 technicians come to the house with 18 calls to Comcast, and still not working well. VOIP for me is like talking on a cell phone in my basement or while driving around some hick town. It might work OK but only about 50% if the time, if I am lucky.
- Issue Number Four. I gave up, Comcast defeated me. I cancelled my home office VOIP line with Comcast because it was having a negative affect on my work. It was worse than using a cell phone. I had to use my Blackberry while standing in the corner of a closet on the second floor or I went to a neighbor's house to use their land line. Not joking. Comcast VOIP was useless. So I I went with Verizon land line. The port over issue has been a nightmare with Comcast canceling both lines. Now my regular family line, which I wanted to keep with Comcast, is not working, has not been working since March 7 UNLESS it is plugged right in to the modem, and they will not even help me with it until March 19 for reason I am unclear about.
Comcast has defeated me. I am broken. I have a Word document with over 40 calls and interactions with Comcast on several issues, and I still don't have a house phone that works. And the sad thing is Comcast won't fix it.
When it does get back to working, since Comcast's VOIP is terrible BUT they are a utility company, AND they refuse to give me back to landline which I begged and pleaded for them to do, even offering 2,000 dollars to them if they moved me back, I plan on calling every, single, time there is the slightest problem with my phone. If I suddenly can't hear someone because VOIP sucks, I am calling. Since Comcast made me go to VOIP and will not move me back to a landline, I will call them until they give me the same call quality as a regular land line, which I knew was a mistake getting rid of despite Comcast's assurance it will be just as good as a land line.
Comcast on demand Cable TV is great, I love although it is crazy expensive, the internet services is fine but kind of inconsistent, but their phone service has me limping along.
They broke me, but I will be back.