My exchange with Verizon
Before I display the exchange, some background: Verizon called the other day to let us know DSL was now available in our area. Since we were waiting for DSL, we told them to sign us up and to send all the paperwork. The following day I called to find out when it would be activated. The service department had no record of us and transferred me to the sales department.
<b>Verizon Sales Guy </b><i>(after some of the initial fact gathering)</i>: The problem is that we don’t offer DSL in your area yet.
<b>Me</b>: So they why did you sell us it?
<b>Verizon Sales Guy: </b>I didn’t sell it to you.
<b>Me</b>: You are right, you didn’t. But your telemarketers did.
<b>Verizon Sales Guy</b>: They are a separate group and we don’t have control over them.
<b>Me</b>: So you are telling me Verizon telemarketing department sold something Verizon doesn’t have?
<b>Verizon Sales Guy</b>: All companies do that.
<b>Me</b>: You think all companies sell products and services they don't have?
<b>Verizon Sales Guy</b>: I would think so.
<b>Me</b>: Really? I actually think the opposite. I think most companies sell only things they can deliver.
<b>Verizon Sales Guy: </b>I was just responding to what you said.
<b>Me: </b>Huh? Anyway, goodbye.