American Express Travel
I was recently in Orlando for work and had planned on coming home Tuesday night so I could be home for Patti?s birthday on Wed. Some client issues made me realize I would not be able to make my 8:05PM flight home to Boston. So I called my company?s travel agent, American Express, and asked if I could switch to a 7AM flight the next morning. I was told there would be a $100 fee plus an additional $674 on top of the existing fare. Ridiculous, I know. So I called Delta directly and was able to change for no fee and no additional fare. I like Am Ex travel, but this is about as off mark as it gets.
Thought I'd share.