Comcast is evil
have been pretty good lately with my complaints. I've laid off the airlines, hotels, car rental companies, big box chain stores. But Comcast is daily becoming about as bad of a company as I have ever dealt with. It's going to be a long and complicated story when I get the energy to write it down. I've kept a log of all of my calls and right now it looks something like this
- Issue Number One. I wanted to change the caller ID that shows up when I call out. 9 months and 14 calls to get it down, plus three faxed in requests. IT is done. Halleluiah.
- Issue Number Two. I wanted a second line added for a home office number. They gave me the run around for 4 months, with 11 calls and 4 technicians coming out, to be told they will only do it if I move to VOIP, and not with a land line. I had VOIP with SunRocket, a Vonage competitor, and it was useless. But Comcast forced me to go to VOIP and its been a disaster.
- Issue Number Three. VOIP has been a disaster. I've had 6 technicians come to the house with 18 calls to Comcast, and still not working well. VOIP for me is like talking on a cell phone in my basement or while driving around some hick town. It might work OK but only about 50% if the time, if I am lucky.
- Issue Number Four. I gave up, Comcast defeated me. I cancelled my home office VOIP line with Comcast because it was having a negative affect on my work. It was worse than using a cell phone. I had to use my Blackberry while standing in the corner of a closet on the second floor or I went to a neighbor's house to use their land line. Not joking. Comcast VOIP was useless. So I I went with Verizon land line. The port over issue has been a nightmare with Comcast canceling both lines. Now my regular family line, which I wanted to keep with Comcast, is not working, has not been working since March 7 UNLESS it is plugged right in to the modem, and they will not even help me with it until March 19 for reason I am unclear about.
Comcast has defeated me. I am broken. I have a Word document with over 40 calls and interactions with Comcast on several issues, and I still don't have a house phone that works. And the sad thing is Comcast won't fix it.
When it does get back to working, since Comcast's VOIP is terrible BUT they are a utility company, AND they refuse to give me back to landline which I begged and pleaded for them to do, even offering 2,000 dollars to them if they moved me back, I plan on calling every, single, time there is the slightest problem with my phone. If I suddenly can't hear someone because VOIP sucks, I am calling. Since Comcast made me go to VOIP and will not move me back to a landline, I will call them until they give me the same call quality as a regular land line, which I knew was a mistake getting rid of despite Comcast's assurance it will be just as good as a land line.
Comcast on demand Cable TV is great, I love although it is crazy expensive, the internet services is fine but kind of inconsistent, but their phone service has me limping along.
They broke me, but I will be back.